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TERMS & CONDITIONS

Returns - Physical Products and Services

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ALL SERVICES ARE NON-REFUNDABLE UPON COMPLETION. 

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Our policy for physical products lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products (digital products such as ebooks or e-learning)
- Some health and personal care items 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at treasuretresses@schatzic.com. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at treasuretresses@schatzic.com and send your item to: 5400 Balcones Dr. Suite 100 Austin, TX 78717


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping
To return your product, you should mail your product to: 5400 Balcones Dr. Suite 100 Austin, TX 78717 United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Terms For Memberships and Plans:

  1. Tress Luxe Memberships & Subscriptions:

  2. Effective Date: 11/27/2024

  3. Thank you for choosing Tress Luxe for your hair care needs. By purchasing a membership or prepaid plan, you agree to the following policies, which are designed to ensure a smooth experience for both parties.

  4. 1. Payment Terms

  5. 1.1 Prepaid Plans:

  6. Full payment is required at the time of purchase.

  7. Refunds are only issue prior to the first scheduled appointment. After which there will be no refunds.

  8. Refunds are not provided for partially used plans or expired services.

  9. 1.2 Subscription Plans:

  10. Membership payments are billed monthly and require a 3-month minimum commitment.

  11. After the initial term, memberships continue on a month-to-month basis.

  12. No refunds are offered for membership payments, including unused appointments.

  13. 1.3 Accepted Payment Methods:

  14. We accept all major credit cards. Clients are responsible for maintaining valid and up-to-date payment information.

  15. 2. Scheduling and Appointment Policies

  16. 2.1 Booking Access:

  17. Prepaid plan clients can schedule appointments up to 90 days in advance and have access to Saturday appointments (no blockout dates).

  18. Membership clients may book one appointment per month, with access to prime scheduling times.

  19. 2.2 Appointment Rescheduling & Cancellations:

  20. Appointments must be rescheduled or canceled at least 48 hours in advance to avoid forfeiture.

  21. Missed appointments or late cancellations will count as used.

  22. 2.3 Plan Duration:

  23. 6-Month Prepaid Plans: All services must be completed within 6 months of the purchase date.

  24. 12-Month Prepaid Plans: All services must be completed within 12 months of the purchase date.

  25. Unused appointments will not roll over and cannot be refunded or transferred.

  26. 3. Refund and Cancellation Policy

  27. 3.1 Prepaid Plans:

  28. Refunds are not available for used services.

  29. No refunds will be issued once the first appointment has been booked or used.

  30. 3.2 Subscription Plans:

  31. Membership plans are non-refundable, including payments for unused appointments.

  32. Memberships may be canceled after the 3-month commitment period.

  33. 4. Chargebacks and Fraud Prevention

  34. 4.1 Chargeback Policy:

  35. By completing your purchase, you agree not to initiate unauthorized chargebacks without first contacting us to resolve any concerns.

  36. Unauthorized chargebacks will be disputed with supporting documentation, including proof of acknowledgment of these terms, payment records, and service logs.

  37. 4.2 Fraud Prevention:

  38. All purchases are subject to verification. If fraudulent activity is detected, services will be canceled immediately, and legal action may be pursued.

  39. 5. General Policies

  40. 5.1 Late Arrivals:

  41. Clients arriving more than 15 minutes late may have their appointment canceled or rescheduled at the stylist’s discretion.

  42. 5.2 Health and Safety:

  43. Clients must disclose any allergies, sensitivities, or health concerns prior to receiving services.

  44. 5.3 Plan Changes:

  45. Upgrades or additional services may be added to prepaid plans at any time, subject to availability and additional costs.

  46. Contact Us
    If you have any questions or concerns about these policies, please contact us at:

  47. Email: info@schatzic.com

  48. Phone: 813-893-0070

  49. By purchasing a Tress Luxe Membership or Prepaid Plan, you confirm that you have read, understood, and agreed to these policies.

  50. ------------------------------------------------------------------------------------

  51. Faceless Digital Course & All Digital Products:

  52. Yes, I agree that all sales are final. There is no refund or exchange policy on any digital products.

  53. Yes, I agree that the course can only be sold for $333 or more

  54. Yes, I agree to edit the ebooks colors, fonts, titles, and cover image before reselling any FDC products. Treasure Tresses Ebooks are not permitted for resale.

  55. Yes, I understand that I cannot take the contents of this course to resell in a separate course that is not affiliated with Faceless Digital Course or Treasure Tresses. Under copyright infringement laws this is considered stealing and if caught will result in legal action.

  56. Yes, I understand that joining the FDC Facebook Group is a separate voluntary subscription with a fee of $20 per month of which you can choose to cancel at any time.

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